A croupier is a casino employee responsible for keeping track of the bets and other goings-on in a particular table on a casino’s floor. These employees are also often called dealers, although if, for example, a particular dealer is responsible for a roulette table, that dealer is normally called a roulette dealer, rather than just a dealer. A croupier is trained to know the game of the table that they are responsible for especially well, but they are also often trained to learn other games as well, such that they are able to adjust to different kinds of casino games, and to go into action when the needs calls for their skills. It is often not unusual to find a croupier who has already learned and mastered two or three other games.
In the United States and in Canada, the game that most new croupiers learn first is the game of blackjack. This is so because blackjack is a relatively simple game, and when mistakes are made when dealing for this game, these mistakes are usually not enough such that a casino will lose that much money. After all, a careless or inexperienced dealer can, regardless of their training, cost the gambling establishments that they work for a great deal of money. Nonetheless, in order to help minimize material as well as personnel losses, most casinos require that their employees -the croupier in particular- possess a gaming license.
Normally, it is considered good gambling etiquette to tip your dealer, especially when you win. In many casinos, any tip that a croupier receives goes to a sort of tip “pool” that is to be divided among casino employees. Whenever a croupier or a casino employee receives a generous tip, it is traditional in many casinos for them to say, “merci pour les employés,” which, when translated, means “thank you, on behalf of the employees.”
In most casinos, employees -croupiers in particular- are generally not encouraged to fraternize with the customers, this can go a long way in helping a casino or company maintain a professional image. Also, most casinos require their croupiers to wear a uniform -this is usually a dress shirt, bow tie, and vest combination; but this may vary according to establishment, gender, and other factors. Also to help maintain an establishment’s professional image, croupiers are usually not allowed to be seen wearing their uniforms when they are not working or in public.